This Privacy Policy explains what personal information x9777 collects from players in Bangladesh, why we collect it, and what happens to it. Reading this policy takes about five minutes. If anything is unclear, email us at [email protected] and we will explain in plain language.
Who Operates x9777
x9777 is an online gaming platform available at x9777.ws. When you create an account, deposit funds via bKash or Nagad, or play any game on x9777, the platform acts as the data controller responsible for your personal information. Any questions about this policy should be sent directly to our support team.
Information We Collect
x9777 collects only the information needed to run your account safely and process payments accurately. The table below lists each category, what it includes, and why we ask for it.
| Category | Examples | Purpose |
|---|---|---|
| Identity | Full name, date of birth, NID / passport / driving licence number | Age verification (18+), KYC compliance before first withdrawal |
| Contact | Mobile number, email address | Account login, transaction alerts, support responses |
| Payment | bKash / Nagad / Rocket / Upay number, Bank account details | Processing deposits from ৳100 and withdrawals from ৳1,500 |
| Transaction | Deposit amounts, withdrawal requests, bonus redemptions, game history | Account statements, dispute resolution, responsible gaming limits |
| Device & Technical | IP address, browser type, OS version, the x9777 app version (currently 3.7.18) | Fraud detection, platform optimisation, geolocation check |
| Usage | Pages visited, game sessions, session length, click patterns | Improving the platform, personalising game recommendations |
We do not collect your social media passwords or any financial information beyond what is listed above.
How x9777 Uses Your Information
Every use of your data has a specific, lawful reason. Here is what we do with it:
- Account management — creating and maintaining your x9777 player account.
- Payment processing — sending deposits through within 6 minutes and completing withdrawals within 7 minutes of approval.
- KYC verification — confirming your identity before your first withdrawal, using a government-issued document (NID, passport, or driving licence). Review takes up to 6 hours.
- Bonus administration — calculating your 115% first-deposit bonus up to ৳6,500, reload bonuses, 1.1% daily cashback, and VIP tier progress.
- Customer support — answering queries via 24/7 live chat or email at [email protected].
- Fraud prevention — detecting duplicate accounts, payment irregularities, and other suspicious activity.
- Legal compliance — retaining records as required by applicable regulations.
- Service improvement — understanding which games and features players in Bangladesh use most, so we can improve them.
We do not use your data to make fully automated decisions that have a significant legal effect on you without a human review step.
When We Share Data — and When We Don't
Third parties we work with
x9777 shares limited data with these categories of partners, only to the extent necessary:
- Payment processors — bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction details needed to complete a payment.
- Game providers — Ezugi, Red Tiger, JILI, Spribe, Playtech, and Habanero receive a pseudonymous player token to deliver game sessions. They do not receive your name or mobile number.
- KYC service providers — identity document images and results are shared with our verification partner under a data-processing agreement.
- Analytics tools — aggregated, non-identifying usage data may be shared to improve platform performance.
What we never do
- Sell your personal data to advertisers or data brokers.
- Share your mobile number or email with third-party marketing companies without your consent.
- Disclose your account balance or game history to other players.
If a government authority makes a lawful request for data, x9777 will comply with that request and, where legally permitted, will notify you.
Cookies and Tracking on x9777
When you visit x9777.ws or use the x9777 app (Android 7.0+, 32 MB), we use the following types of cookies and similar technologies:
- Essential cookies — keep you logged in and remember your session preferences. These cannot be disabled without breaking the platform.
- Analytics cookies — count page views and understand navigation paths. We use aggregated data only.
- Preference cookies — store settings like language preference and deposit currency (৳ BDT).
You can disable non-essential cookies through your browser settings. Doing so will not prevent you from playing, but some personalisation features may stop working.
How Long We Keep Your Records
x9777 keeps different types of data for different periods, depending on legal and operational requirements:
- Active account data — retained while your account is open and for 5 years after closure.
- Transaction records — kept for 7 years to satisfy financial record-keeping obligations.
- KYC documents — kept for 5 years from the date of verification or account closure, whichever is later.
- Support chat logs — kept for 2 years from the date of the conversation.
- Cookie and analytics data — anonymised after 13 months.
When a retention period ends, data is securely deleted or irreversibly anonymised.
Keeping Your Account Secure
x9777 applies standard industry security practices to protect player data:
- All connections use TLS encryption (HTTPS). Data in transit between your browser or the x9777 app and our servers is encrypted.
- Passwords are stored as salted hashes — we cannot read your password, and neither can anyone else who accesses our database.
- Payment data is handled through PCI-DSS compliant payment processors. x9777 itself does not store full card or mobile banking PINs.
- Access to production systems is restricted to authorised personnel with multi-factor authentication.
No system is completely immune to breaches. If a data incident affects your account, we will notify you promptly and explain the steps taken to contain it.
Your Rights Over Your Data
As a player on x9777, you have the following rights regarding your personal information. To exercise any of them, email [email protected] from the address linked to your account.
| Right | What it means in practice |
|---|---|
| Access | Request a copy of the personal data x9777 holds about you. |
| Correction | Ask us to fix inaccurate information — for example, a misspelled name or wrong phone number. |
| Deletion | Request erasure of your data, subject to our legal retention obligations (see above). |
| Restriction | Ask us to pause processing of your data while a complaint is being reviewed. |
| Portability | Receive your account data in a machine-readable format (CSV or JSON). |
| Withdraw consent | Opt out of marketing messages at any time by replying STOP to any SMS or emailing support. |
We aim to respond to all data rights requests within 30 days. Complex requests may take longer, and we will let you know if that is the case.
Players Must Be 18 or Older
x9777 does not knowingly collect personal data from anyone under 18. If we discover that a minor has created an account, we will close it immediately and delete all associated data. If you believe a minor is using x9777, please contact us at [email protected] straight away.
When This Policy Changes
x9777 may update this Privacy Policy from time to time — for example, when we add a new payment method or change a game provider. When we make a significant change, we will post a notice on the platform and update the "Last updated" date at the top of this page. Continuing to use x9777 after a change takes effect means you accept the updated policy. If you disagree with a change, close your account before the effective date and email us to request data deletion.
Get in Touch
For any question about this Privacy Policy, your data, or how x9777 operates, reach our support team through any of these channels:
- Email: [email protected]
- Live chat: available 24/7 from your logged-in x9777 account dashboard
We respond to privacy-related emails within 2 business days. For urgent account security matters, live chat is faster.
Ready to create your account? Register on x9777 and claim your first-deposit bonus. Already have an account? Return to the homepage.